At the time of ordering it can take up to a week for your purchase to ship out. With the holidays please note that we may need an extra week to complete every order. All orders are shipped Monday thru Friday. Once your order has shipped you will receive an email from paypal or myself. This will include your tracking information and the approximate time of arrival.
Items are shipped through the USPS. If your item is lost or stolen in the care of USPS, Burt 3D is not responsible for such items. Please make all claims through USPS. If you do contact us to make a claim we will do what we can to work with you in locating your package.
All orders are 3d printed when the order is placed. There are no orders that are stocked in house that could be shipped at a moments noticed. Each print depending on the size can take a few minutes to a few days to print. We do not have control over the print time of an item.
If you have a 3d printable file that you wish to have printed, please contact us so we can go over the specifics of the item(s) you wish to have printed.
If your item(s) was received damaged through shipping, please contact me immediately. After delivery you have 7 business days to report all claims and damages. We shall send you a replacement of the item free of charge. Please save the box and packing material so we can have the damage item picked up for inspection.
All custom work sales are final. No returns on custom works will be allowed unless it was damaged through shipping. In this case we shall take the item back and resend you a new one with no changes to the item.
Burt 3D products should not be used near the stove, oven or microwave. Extreme heat may cause the material to melt. May be washed in warm soapy water with a soft sponge. Never use abrasive materials or harsh soaps.